Clinic Appointment Automation

01. The Problem

A multi-specialty clinic in Delhi NCR had 200+ appointments per week. The front desk team spent 3+ hours daily calling patients for appointment reminders. No-show rate was 28% and there was no system to re-engage patients who hadn't visited in 6+ months.

02. Our Solution

We built a patient management system integrated with the clinic's booking system. Automated WhatsApp reminders were sent 24 hours and 1 hour before appointments. A re-engagement campaign automatically reached out to inactive patients with personalised health check-up offers.

03. Results

Technology Used